Top-notch salon customer service is achieved by giving clients exactly what they want, and then some.
To determine your clients’ needs and wishes, as well as set expectations for all first-time visitors, you should offer consultations.
There’s no room for guesswork. We provide a supply of consultation forms when you train with us.
If you’re looking to improve customer service, don’t neglect your returning clients.
Remembering details about each client will allow you to personalise your approach to each of them, and make them feel right at home. Consultation forms will help you remember details about your clients
Keep in mind that customer service doesn’t end with the treatments. To build excellent relationships with your clients, you should help them by giving them aftercare tips.
Displaying confidence, genuine interest, competence, and empathy help to make your clients feel like they are getting expert treatment, are understood and that you care about the outcome.
You want to put your customer at ease and make her feel as comfortable as possible. Your body language plays a big role in this.
We cover this topic in your theory training.